Responds to others’ opinions in a constructive manner.
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Regularly disseminates necessary information.
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Makes clear oral presentations to groups.
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Fosters an atmosphere of open communication.
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Expresses facts and ideas in writing in a clear and organized manner.
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When in conflict with others wants to understand their point of view.
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Resolves conflicts and disagreements in a constructive manner.
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Is good at defending own point of view to resistant audience.
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Handles criticism from others in the organization with poise.
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Maintains level-headedness in the face of frustrating obstacles.
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Has a ’’can do’’ attitude when faced with setbacks.
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Decision Making
Follows through on decisions made.
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Makes decisions in a timely manner.
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Can make the tough decision when necessary.
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Has an effective system of ensuring that actions decided at meetings are carried through.
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Gets to the heart of a problem by identifying the elements of the problem effectively.
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Makes the best decisions possible under pressure of having incomplete information.
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Structures meetings in ways that maximize the possibility for concrete results.
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Promotes Innovation and Change
Encourages creative thinking and innovation.
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Asks questions that make other people see things differently.
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Encourages direct reports to ask tough questions and to disagree.
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Creates climate where others can offer ideas and take risks without fear of criticism or punishment.
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Introduces change, even though there is a very likely chance that this change may antagonize an important voice, or voices, within the organization
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Does a good job of prioritizing the order in which things should be done.
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Modifies plans suitably in response to changing conditions.
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Creates buy-in and enthusiasm for change.
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Working Relationships
Develops effective working relationships with direct reports.
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Develops effective working relationships with peers.
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Develops an effective working relationship with supervisor.
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Develops effective working relationships with upper management.
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Is sensitive to cultural differences/makes appropriate accommodations.
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Makes time for others who seek ideas or help.
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Gives others recognition for good work.
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Is a good listener.
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Leadership Skills
Is outstanding in his or her professional specialty.
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Communicates the vision of desired results in ways that builds commitment among team members.
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Gives subordinates the sense of being an integral part of something important.
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Accepts responsibility for own mistakes.
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Does not try to cover up mistakes.
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Tells the truth.
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Delegates decision making to the lowest proper employee level in order to give that employee a true sense of empowerment and/or a chance for professional development.
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Delegates tasks, not to just to get rid of these tasks for him/her self, but to help a subordinate’s professional growth and/or increase office efficiency.
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When delegating, teaches others to think ahead about potential problems and how to overcome them.
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Has successfully separated self from prior position within the organization, and therefore is at ease delegating those tasks he/she used to perform.
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When delegating a new task to an inexperienced employee, creates time to actively teach them along the way.
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Coaching Skills
Adapts to the learning style and experience level of each employee.
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Is patient and encouraging when helping team members develop new abilities.
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Gives constructive feedback in a timely manner.
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Collaboratively develops measurable, specific and achievable objectives with each subordinate.
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Is very comfortable discussing strategies with employees that would enhance their career goals.
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Actively looks for assignments for subordinates that will provide avenues for career enhancement.
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Models and teaches political savvy by identifying the internal and external factors that impact the work of the organization.
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Utilizes The Strengths of Others and Self
Designs each person's role based on his/her strengths as that person's job description allows.
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Helps people identify their own professional strengths so that they could spend more time using these strengths in their work environment.
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Encourages people to strengthen an existing strength. -- For example, if a person is good at networking, they are invited to meet with other networkers to learn from their knowledge and skills.
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Encourages others to focus on their strengths.
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Designs own professional work around personal strengths.
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Sees focusing on people's strengths as equally (if not more) important than assisting people in their areas of weaknesses.
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Team Development
Motivates people to want to accomplish results as a team.
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Sets a climate where a group of people working as a team accept mutual responsibility for the their final product.
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Celebrates team accomplishments.
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Consistently develops and sustains cooperative working relationships throughout the organization.
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Collaborates across boundaries and finds common ground with stakeholders.
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Possesses the skills to influence the group dynamics so consensus can be more easily achieved even when s/he has little or no "positional" power.
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